WHAT IS DIFFERENT ABOUT YOUR SERVICE?

Fitting experience, personal care, convenience, and costs in both time and money.  I am a luxury mobile fitting service, so I can meet women at home, work and in partnership with other businesses that support the health and well-being of women.

HOW LONG DOES A FITTING TAKE?

Typically a fitting takes 30 minutes to an hour, dependent upon the needs of each individual client.

HOW MUCH DOES A CUSTOM FITTING COST?

Your fitting time is complimentary.  We keep our marketing and bra costs low by primarily working through word of mouth referrals.  You can expect to pay between $48-$74 dollars per bra plus tax and shipping.  (We do also carry a luxury line that runs around $170 that Molly loves!) The time and money you save shopping with us is priceless!  (Just look at your bra drawer… how many hours on average did you shop for those bras? How much money did you waste?)

WHAT KIND OF BRAS DO YOU HAVE?

T-shirt, sports, “date night,” t-back, strapless, longline, wire-free, nursing and mastectomy. I am an independent representative for LiviRae Lingerie, home of The Double Divas, Molly Hopkins, and Cynthia Decker.  Whatever your unique and individual needs, we can help you get just the right healthy fit for your lifestyle. Each of the manufacturer’s and styles have been hand selected for their comfort, lift, support, quality, size range and availability by Molly Hopkins and Cynthia Decker.

HOW LONG DOES IT TAKE TO RECEIVE MY SHIPMENT?

Unlike mass produced bras sold at major retail chains, our bras are coming from corsetieres, depending on where the manufacturers are in their cycle and inventory levels in the size and color you need are in the store, determines “how long.”  Plan on 2-3 weeks on average with on-hand items shipping within 5-7 business days and some bras that are highly detailed or in high demand (like the Panache Andorra) have taken 4-6 weeks.

“I THINK YOU FIT ME TOO TIGHT IN THE RIB CAGE…”

Please trust our experience when we tell you how important a hugging rib cage is when it comes to proper support. Often it’s just a matter of proper strap adjustment, which lifts the fabric and engages the seam work, and a short “break in” period.  Regardless, if you are not comfortable, please contact us by phone, meet in person or conveniently Skype so we can help you personally.  We want you to LOVE your bras!  CLICK HERE TO LEARN MORE ABOUT WEAR & CARE

EXCHANGES 

Customer satisfaction is of the utmost importance to us. We want you to love your bras! Though we do our best to ensure a perfect fit each and every time, there are circumstances in which the art of fitting calls for an adjustment.  Adipose tissue can compress, posture will affect the lift a fabric can give, personal preferences may change upon trying on clothing, etc.  In an effort to make sure your exchange results in a better fit for you, we kindly ask that to work with your fitter directly, as she is best equipped to help you.

Recently purchased bras and products that are unworn and odor free may be exchanged within 30 days.  Contact your fitter, Kiwi Heilman, directly at 804-214-6868 or email her at, thebrafairy@gmail.com. She knows bra-fit and will work with you to diagnose the fit issue at hand.  This will help LiviRae Lingerie ensure that the new bra we exchange is just right!

RETURNS

We know our clients have come to us with a bra problem.  We want to do everything in our power to fix it! Therefore, only after we have made every effort to get you properly fitted for the right bra, will we process a return.

LiviRae has a 30 Day return policy. Unworn, unwashed merchandise may be returned in its original condition with ALL tags attached. Items must also be in new condition (all items must be free of odor, cosmetics, markings etc.) Only items received in new and pristine condition will be accepted. LiviRae makes the final decision on whether or not to accept returned merchandise. Once your package is received at our warehouse, we will credit your return, and you will be assessed a 20% re-stocking fee.

To return your item, please take the following steps: Contact Kiwi Heilman and request a prepaid return label be e-mailed to you. She will email you a return authorization. Place this in the prepaid UPS or USPS return label that was emailed to you on the package with the item you are returning. Please drop your package at any UPS store, give to your carrier or schedule a pick up.